FAQ's About How to Book Online, Register and Earn Points| Starpass Rewards

How do I get my Starpass card?
You may pick up your Starpass card at the box office or customer service desk at a participating theatre.  If you would prefer to receive your card digitally you may register at showcasestarpass.com.  A digital card will be issued once you complete the registration process.  

Is the card I received at the box office active?
No.  You must activate the card online to start earning points and receiving rewards.

I can’t find my Starpass card and don’t know my membership number.  What do I do? 
Please visit the customer service desk at any participating Starpass theatre and ask our staff to look up your account information.  You may also email us at Starpass@Showcasecinemas.com.

How do I get a new Starpass card if mine is lost or damaged?
You may get a replacement Starpass card from the box office or customer service desk at any participating Starpass location. You will be required to present a photo ID to receive a replacement card. Your current point total and transaction history will transfer to the new card within 72 hours of the replacement card being issued.

Do I need to present identification when I use my Starpass card?
You do not need to present identification when using your Starpass card. Your Starpass card or Starpass number is all that we require.

Can I transfer my Starpass card to another family member or friend to use?
Your Starpass card is non-transferable.

How do I earn points?
Earning points is easy. You will earn 10 points for every dollar spent on eligible purchases.

How can I confirm I received points for a recent transaction?
Please sign into your personal dashboard at showcasecinemas.com and visit the Transaction History page to view past purchases and points earned. 

I made a purchase but forgot to show my Starpass card. Is there a way I can receive points for that purchase?
Unfortunately, we cannot credit you for past purchases.  Your Starpass card or number must go through the point of sale system BEFORE the transaction is completed to earn points.

Will I earn points at any National Amusements theatre?  
You may use your Starpass card to earn points and receive reward vouchers at participating theatres.  Starpass is not available at Showcase SuperLux.

Do I earn points for purchasing gift cards, gift packs, or prestige tickets at the theatre, online or through a third party?
You do not earn Starpass points for purchasing gift cards, gift packs, or prestige tickets. However, you will earn points for eligible ticket and concessions purchases paid for with gift cards, gift packs, and prestige tickets.

Do I receive points when making kiosk purchases?
Yes.  Please note that you must have your Starpass card to earn points for these purchases; you may not manually enter your Starpass number into the machines.

Do I receive points when making purchases on your mobile app, online or the telephone?
Starpass members earn points for purchases on our mobile app and online, but do not earn points for purchases made on the telephone. 

To download our free mobile app, search for Showcase US in the App Store or Google play. 

What should I do if my points are not appearing on my online profile properly?
You may contact the customer service desk at the theatre that issued your card or submit your concern via email to Starpass@Showcasecinemas.com.   Please provide your Starpass number, the theatre that issued your card, your full name, daytime phone number, and email address along with your specific concern.

How do I receive and redeem my Starpass rewards?
When you reach a qualifying point level through a purchase in theatre or online, the appropriate reward will be stored on your account digitally.  Our theatre employees will see the rewards available and ask if you would like to redeem any at that point. 

How do I keep track of my reward progress?
Your Starpass Dashboard will let you know how close you are to your next reward.  Simply sign into showcasecinemas.com with your email and password to view your account.

Do my rewards have any restrictions? 
Your Starpass rewards must be redeemed at a participating Starpass location within 90 days of the issue date.  Starpass is not available at Showcase SuperLux.

A free movie ticket voucher is not valid for special engagements or those prohibited by contractual obligations.  Features playing in Director's Halls, Lux Level, IMAX, 3D, and XPlus and other presentations subject to a premium fee are not included in the admission provided by the ticket voucher.  All premium fees are the responsibility of the Starpass member.  MPAA rating guidelines apply.  Reward vouchers cannot be redeemed for cash.

How do I receive my free regular popcorn reward for my birthday?
Your free birthday popcorn will automatically post to your account on your birthday.  Please note that this reward can be used immediately and expires within 30 days of the date of issue.

What rewards am I able to earn after I’ve accumulated 6,000 points?
After 6,000 points, the reward schedule restarts and a reward will post to your account with every 750 points earned.  For example, you'll receive a free popcorn at 6,750 points and a free movie ticket at 7,500 points.

Can I upgrade a free concessions item to a larger or different concessions item and pay the difference?
When redeeming a reward, you may upgrade to a larger size and pay the difference if you'd like.  Your free popcorn or soft drink reward cannot be exchanged for an entirely different item or redeemed for cash.

I forgot my password.  How do I log in to my Starpass Dashboard? 
If the incorrect password was entered, we’ll lead you through a quick process to update the information.  If you’ve signed into your account, update your password by selecting “My Account” and save your changes there.

How do I update my personal information?
If you would like to update your personal information such as your mailing address, phone number, e-mail address, or favorite theatre, visit the “My Account” page of the website once you have successfully logged into the site.

What else can I expect to see on my Starpass Dashboard?
Your Starpass Dashboard is a great way to get all types of information.  It’s an easy way to find showtimes for your preferred theatre, view exclusive promotions and get information on the latest movies.

How do I become a Starpass Director?
To become a Starpass Director, you must accumulate 2,500 points to receive the additional perks offered to this exclusive group.

What benefits do I receive when I reach Director Status?
You will receive one free refill on popcorn and soft drink purchases each time you visit the theatre.  Directors will receive a free fun sized candy with any popcorn and soft drink combo purchase and enjoy priority seating at Chatters and Studio 3 restaurants.  Starpass Directors also receive bonus points on qualifying purchases equivalent to 10% of the eligible purchase. 

Why do you ask for my email address?
By providing your email address, you will be eligible to receive promotional information, reward notifications, and exclusive offers for Starpass members.  We do not sell or distribute any personal information or email data.

Why didn't I receive a confirmation email from you after I enrolled in Starpass?
If you have provided us with a valid email address and have not received an email from us, your email service provider might be blocking us as spam. Please add Starpass@showcasecinemas.com to your contacts list and notify us via email if you continue to experience problems receiving our emails.