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Our ushers maintain high visibility throughout the cinema while ensuring our customers are provided with a secure, safe, comfortable, enjoyable, and entertaining moviegoing experience. Our ushers explain various cinema programs including reserved seating, loyalty, Event Cinema and premium formats. Ushers must present themselves as professional and well-groomed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

  • Greet and direct customers in a friendly and courteous manner
  • Commit to the standards of the Showcase brand
    • Provide a professional (inclusive, respectful, responsive) and welcoming (friendly) environment
    • Support a simple and worry free environment (clean and safe)
    • Makes service enjoyable, fun and memorable
    • Sell Showcase offerings (exclusive formats, loyalty programs, branded programs)
    • Own service recovery
  • Ensure accurate collection of ticket stubs while scanning any online ticket purchases
  • Monitor auditoriums for temperature control, picture and sound quality and potential disruptions
  • Assist management in receiving deliveries
  • Maintain the safety and exceptional cleanliness of the cinema lobby, auditoriums, restrooms, entrance/exit ways, storage areas and exterior grounds
    • This includes sweeping, mopping, and picking up trash
    • Provide accurate information to customers on show summaries, schedules and ratings
    • Communicate promptly to management any concerns affecting the cinema’s operation
  • Assist management of removing ice and snow during inclement weather
  • Load and operate (if over the age of 18) trash compactors and balers
  • Assist customers with seating arrangements
  • Availability for weekend, evening, and holiday shifts
  • Work varied hours/days as business dictates and
  • Stand for long periods of time, up to 8 hours.

Management reserves the right to add or modify duties and/or responsibilities for this role as needed.